Digital forms, tracked work items, prescriptions with medico-legal value. All within a single collection point. Not a link subject to expiry after seven days.
Built by a CAD/CAM production centre. For CAD/CAM production centres.
Two short videos. The first tells the story of the network of labs and practices that takes shape on the platform; the second shows concretely what it offers your lab.
Every dot in our logo is someone: a lab, a dental practice, another lab. The lines are the files and prescriptions travelling between them. Together they form the network the platform is named after.
A tour of just over thirty seconds: a public profile, organised work items, files complete with every production detail, real-time updates and ten-year retention.
Subtitles available in English, Italian, German, French and Spanish, selectable from the player menu.
Every CAD/CAM dental lab, sooner or later, operates in this manner: the prescription arrives via WhatsApp on Monday, is confirmed by email on Tuesday and amended in a telephone call five hours later. Three channels, no single source, no firm date. When the device returns at variance with expectations, reconstructing who requested what — and when — entails a greater expenditure of time than the rework itself.
This is not an isolated perception. In the 2023 survey conducted by the Order of Physicians of Florence on more than 1,500 Italian healthcare professionals, 84.3% of dentists indicated WhatsApp as their primary professional communication application. Not personal: professional.
01 — Three channels. Five orders. One client.
Intraoral scans now also arrive via links subject to expiry within seven days: a solution that works until it does not. When the device returns at variance with expectations, the link is expired and no party is in a position to indicate where the original file is archived.
The problem is not WhatsApp. The problem is that, when an order resides across three channels, no single collection point exists in which it may be retrieved intact.
CadCamCloud is that single collection point.
Milling, laser melting, 3D printing, orthodontics: the platform enables you to configure one form per work item type your lab produces, once and for all. Client practices may not submit a submission lacking mandatory fields, and the lab need no longer chase missing information via WhatsApp. DICOM upload (CBCT, CT, radiology series) is available on Premium and Enterprise plans, with dedicated antivirus scanning and compliant PHI handling.
Each submission received generates an immutable PDF/A — ISO 19005 standard, conformant with AGID Guidelines — comprising complete client record, completed form, attached files with cryptographic checksum, timestamp and unique UUID. A QR refers to a public verification page accessible without authentication. Retained for ten years, in line with the requirement EU Regulation 2017/745 places upon the manufacturer of custom-made medical devices.
A single submission may contain ten distinct STLs. CadCamCloud separates them into ten work items, each with a unique code, its own status (received, in production, quality control, ready, shipped) and a tracked history. The practice no longer needs to call for status updates: it views the status in real time.
The client records of your lab belong exclusively to your lab. Volumes, order frequencies, files received from your practices: no other lab on the platform has access. Even from the administrative console we consult only aggregate system metrics — how many practices are active, in which countries — used exclusively to size servers and hosting in line with workload. Never a name, never an email address, never a file. Servers in the European Union, every administrative access logged.
Each lab is provided with a public portal under its own name — logo, colours, price list, work gallery. Client practices upload STLs and forms directly from there.
Orders received on CadCamCloud are forwarded to your ERP via HMAC-SHA256 signed webhooks — without the need for fragile ad-hoc integrations. Public REST API for those who develop on the intraoral scanner or CAD software side, comprehensive OpenAPI documentation, test sandbox included in Premium and Enterprise plans.
Create one form for each type of work item your lab produces. Which fields to collect? Whichever fields your workflow requires: material, shade, desired deadline, anatomy notes, photographs. Mark mandatory fields — practices may not submit an incomplete submission.
Send your client practices the link to your public portal. From there they view the price list, the specifications of each work item, average lead times. They upload STLs, DICOM files, photographs, complete the form and submit. You receive the notification on the dashboard.
Update the status of work items as production progresses. The practice follows along in real time. With each submission, CadCamCloud automatically generates the immutable PDF/A with verification QR, archived for ten years. You work, the documentation is compiled automatically.
Submission only.
Sends and receives files.
Sends and receives files.
The subcontractor does not view the practice. For the subcontractor, work items arrive from the commissioning lab. Separate tenants, by design.
The conversation with the practice remains anchored to the individual submission — always consultable, always searchable. It replaces WhatsApp without interrupting the thread of work.
When a work item moves to "in production", "ready" or "shipped", the practice receives the notification. No further telephone calls to enquire about progress.
The practice reopens an STL from six months earlier with a single click. No request to resend the file, no Drive link no longer functional after a few days.
Dashboard All practices active with your lab in one single list, with volumes, frequencies and order history. No duplicated Excel sheets, no shared mobile contact list among colleagues.
The dentist uploads, the assistant adds the photographs, both view the status. Shared history, not fragmented across personal emails and different mobile devices.
Public portal under your name, transparent price list, work gallery. New practices discover your lab and begin submitting without the need for dedicated campaigns or repeated solicitation of quotes.
Intraoral scans arrive via WhatsApp, email, Drive links subject to expiry. The dentist contacts the lab to enquire about progress. The prescription becomes dispersed and, should the reviewer verify the ten-year retention obligation, no formal archive is available to present.
Each client lab transmits files through its own channel and its own format. Traceability per individual device, on an industrial scale, proves complex. Integrating the ERP management system with incoming flows almost always requires fragile custom development that is difficult to maintain.
You distribute dental materials to labs. You would wish to provide them with a digital channel to submit work items — under your brand — yet the internal development of a multi-tenant SaaS platform is not realistic. In the absence of a platform, upselling on materials remains tied to the telephone channel.
When a new dental practice types the name of your lab into a search engine, what is found determines the first impression. With CadCamCloud, what is found is your portal, updated in real time.
For most dental labs, a website remains a project deferred: too expensive, too difficult to keep updated, too far removed from daily craft. Yet it is the first thing a new practice consults before entrusting a case.
The CadCamCloud public portal occupies exactly that space. It is activated together with the account, it lives under your name, it is updated automatically as you work. For those who have never had a website, it makes one superfluous; for those whose site has been static for years, it becomes the operational version.
A curated gallery showing real quality, not generic renderings.
Telephone, address, email, map. Updated the moment they change.
Work item types, materials, price ranges. For the interested practice and for commercial transparency.
The dental lines you work with and the options effectively available.
A new client practice registers directly from the portal; you receive the notification.
To you it is the structured point of entry you long sought. To the practices it is your website — the one you never had to commission.
All plans include servers in the European Union, medico-legal traceability and a ten-year archive. What varies is the volume managed and the level of customisation required.
For those beginning the digitalisation path.
Free
With advertising in the dashboard
For growing labs.
€15 /month
Monthly billing, cancellation at any time.
For established labs.
€39 /month
No advertising
For networks and white-label partners.
From €99 /month
Bespoke contract for your network
CadCamCloud is already operational end-to-end on real production flows. It works today, on real orders, not in a test environment.
CadCamCloud Enterprise is intended for multi-site labs, B2B milling centres and white-label networks. Custom domain, bespoke brand, dedicated sandbox, complete API and webhook coverage, priority support, service contract with SLA.
Conceived for those who manage numerous labs under a single brand, or industrial production flows with volumes requiring dedicated accompaniment.
We have opened a closed-number beta programme, reserved for a maximum of ten partner labs. Full Pro plan, free for the first three months, in exchange for structured feedback on the product. Direct onboarding, voice in the roadmap, dedicated support.
This is not a marketing exercise: it is an operational constraint. Adequate accompaniment requires time, and what we are able to dedicate at this stage is for a maximum of ten labs.
Start free with the Basic plan, or book a thirty-minute guided demo to view CadCamCloud applied to your workflow.
